IT Support Technician

We are seeking an IT Support Technician to join our team.

Responsibilities:

• Configure and maintain PC hardware according to Multimatic Inc's hardware specifications
• Assist in maintaining the physical network, including servers, printers, plotters, and switches
• Assist in maintaining all Windows server platforms
• Provide technical support for all desktop operating systems
• Install and maintain PC application programs according to Multimatic Inc's software specifications
• Support all telephone systems
• Assist in keeping an accurate hardware inventory of all computer equipment
• Ensure all label printers and scanner guns are functioning and provide maintenance when needed
• Support a near-zero downtime environment
• Follow all departmental and general procedures where applicable
• Perform other duties as assigned by the General Manager and/or Department Manager
• Abide by all company safety rules, responsibilities, policies, and procedures, including legislative requirements of the OHSA
• Work in compliance with and conform to Environment and ISO 14001 and IATF 16949 standards
• Adopt and practice Kaizen principles; participate in Kaizen and GEAR activities
• Responsible for on-boarding and off-boarding users
• Ability to communicate with 3rd party vendors and managers

Basic Requirements:

• Currently enrolled in a college diploma or university degree in computer systems and engineering technology, information systems support, or a related field
• Excellent working knowledge of TCP/IP protocols and WAN/LAN technologies
• Strong interpersonal and communication skills; ability to interact with all levels of employees in the organization, customers, suppliers, and sub-contractors
• Must be a self-starter with an ability to work independently