Strategic Account Executive - Switzerland - Consumer & Retail

ElevenLabs is seeking an experienced Strategic Account Executive to drive growth across Switzerland's largest enterprises, focusing on Consumer & Retail. The ideal candidate has a well-established network and a proven track record of selling to C-level and senior decision-makers at major Swiss consumer brands and retailers.

As a Strategic Account Executive, you will act as a strategic partner and trusted advisor, enabling clients to leverage ElevenLabs' industry-leading models and ElevenAgents to reimagine their customer experience, internal workflows, and monetization strategies.

Responsibilities:

• Build and manage a growing portfolio of strategic accounts across Switzerland, primarily in Consumer & Retail
• Identify new business opportunities where ElevenLabs' conversational AI capabilities can drive customer engagement, contact center automation, and operational efficiency
• Lead consultative, multi-stakeholder sales cycles, building compelling business cases that translate AI voice technology into measurable business value
• Develop and maintain a deep understanding of the conversational AI landscape, including customer use cases, competitive solutions, and emerging trends
• Demonstrate expertise in conversational AI and how ElevenLabs' voice technology can unlock value across customer support, virtual agents, IVR modernization, and in-app assistants
• Develop and execute account strategies to expand ElevenLabs' presence within the Swiss consumer and retail sector
• Partner closely with Customer Success, FDEs, and Solutions Engineering to ensure smooth onboarding, deployment, and expansion of accounts
• Serve as a trusted advisor to clients, educating C-suite and senior operations leaders on emerging trends in generative AI, voice interfaces, and conversational agents

Requirements:

• 7+ years of quota-carrying strategic sales experience in SaaS or technology, ideally with exposure to AI, generative AI, LLM-based products, or API-driven platforms
• Proven success closing deals and managing long, complex sales cycles with multiple stakeholders
• Well-connected in the Swiss consumer and retail landscape, with an existing network of senior individuals and strong executive presence
• Experience selling technical solutions to product and engineering leaders; ability to translate complex technology into business value
• Deep understanding of enterprise procurement and legal processes in Switzerland
• Comfort operating in an early-stage, high-growth environment
• Passion for voice and audio AI and its transformative value for customers
• Hybrid of customer and product-driven mentality prioritizing client satisfaction and scale
• Swiss German is the preferred default language; fluency in both Swiss German and French is a strong plus

What we offer:

• Innovative culture
• Growth paths
• Learning & development support
• Social travel stipend
• Annual company offsite
• Co-working stipend