Customer Success Manager, Financial Services

Job Overview

Join Anthropic's Customer Success team as an Enterprise Customer Success Manager for Financial Services. Drive AI adoption across Banking, Insurance, Asset & Wealth Management, and Data Providers. Partner with complex customers to harness Claude capabilities.

Responsibilities:

• Build strategic relationships with key decision-makers
• Become an expert in Anthropic's products
• Drive usage planning and optimization
• Monitor usage patterns and identify opportunities
• Serve as a thought partner for customers
• Document and quantify customer value
• Identify new use cases and applications
• Develop change management strategies
• Own the customer experience
• Develop scalable engagement strategies

Requirements:

• 6+ years of experience in Customer Success or similar
• Experience working with Financial Services enterprises
• Understanding of FSI regulatory needs
• Technical fluency with AI/ML concepts
• Experience with consumption-based and seat-based business models
• Strategic mindset and proven track record
• Cross-functional collaboration skills
• Passion for AI and responsible development

Logistics:

• Annual Salary: $200,000-$265,000 USD
• Location-based hybrid policy: 25% office time
• Visa sponsorship available

Benefits:

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours