Description
About the Role
As the Manager, Operations, South Korea at Airwallex, you will own the South Korea operations function to ensure seamless customer experiences. With rapid expansion and a growing client base, you will build and lead a scalable and efficient team.
Your main goals will be to optimize current operations processes and implement new ones, ensuring adherence to local rules and regulations and delivering a seamless end-user experience.
Responsibilities
- Identify and drive strategic projects to improve customer experience and operationalize internal functions
- Take a data-driven approach to problem-solving
- Collaborate across functions to ensure stakeholder alignment and deliver desired outcomes
- Help build customer support processes
- Manage daily operations and monitoring of AML/compliance programs
- Work with the Compliance Manager to operationalize emerging regulatory and compliance requirements
- Promote Operations products and excellence in operations affairs with product teams
- Monitor and improve efficiency of key compliance operations functions, including transaction monitoring, KYC, and name screening
- Monitor payment and treasury-related operations for the regional business
- Define key KPIs and build reports to improve customer experience and drive efficiency improvements
Requirements
- Bachelor's degree or equivalent
- 7+ years of relevant experience
- Experience working in a global environment is preferred
- Experience in FinTech, start-ups, or fast-growing tech companies is preferred
- Fluency in English and Korean
Who You Are
- A natural leader with strong leadership skills
- A decision-maker who is not afraid to take charge
- A people person who builds relationships with internal and external stakeholders
- Extremely curious with excellent analytical skills
- Process-driven with a focus on efficient and well-documented procedures
- A team player who enjoys working independently and with a team
- A master prioritizer with sound judgment
Benefits
Airwallex is an equal opportunity employer and values diversity. The company offers a dynamic work environment with opportunities for growth and development.