Description
Zscaler is seeking a strategic product leader to lead high-impact initiatives that improve customer adoption, value realization, and business performance across its product portfolio.
The Director, Product Management , Customer Growth & Value Realization will connect customer needs, product usage, data insights, and commercial outcomes into a clear execution agenda.
Key responsibilities:
- Drive customer adoption, value realization, and long-term engagement across key customer segments and use cases
- Lead highly strategic, cross-functional product initiatives from initial opportunity identification through to execution, roadmap recommendation, and post-launch KPI tracking
- Partner closely with Customer Success, Sales, Support, Operations, and Finance to scale customer experience enhancements, support expansion readiness, and optimize overall business performance
- Collaborate with GTM and Channel/Partner teams to ensure product insights and adoption patterns are fully operationalized across direct, partner-led, and channel-assisted routes to market
- Establish robust product management discipline, including structured prioritization frameworks, operating cadences, business case modeling, and senior-level alignment to drive high-accountability outcomes
Requirements:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions
- 10+ years of experience leading product management, product strategy, product operations, or business operations initiatives within the enterprise SaaS or cloud technology sectors
- Proven track record of defining product strategy, framing complex decisions, building robust business cases, and translating insights into clear roadmap recommendations
- Deep knowledge of enterprise SaaS business models, customer lifecycle dynamics, and key commercial drivers
- Exceptional analytical capabilities with hands-on experience leveraging data and product telemetry
- Outstanding communication and leadership skills
Preferred qualifications:
- Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Experience in cybersecurity, cloud security, networking, Zero Trust, or other complex, high-scale B2B enterprise technology environments
- Strong background in product-led growth, customer health analytics, lifecycle optimization, and supporting multi-channel GTM engagement models
The base salary range for this full-time position is $199,500-$285,000 USD.
Zscaler offers comprehensive and inclusive benefits to meet the diverse needs of its employees and their families, including various health plans, time off plans, parental leave options, retirement options, education reimbursement, and in-office perks.