Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
As a Client Services Director, you will apply your client service and account management expertise to build strategies that strengthen client relationships, satisfaction, and retention. You will lead complex client programs and deliver strategic solutions for organizations with sophisticated service models and evolving business needs.
Key responsibilities include:
- Building client relationships and satisfaction through strategic planning and program management
- Partnering across operations, information technology, and business development to improve the client experience
- Using client insights and trends to identify opportunities and address concerns
- Driving business growth through cross-selling and negotiating service plan improvements
- Leading and developing Client Services professionals
Requirements:
- Bachelor's degree from an accredited college or university preferred
- 10 years related experience or equivalent combination of education and experience required, including 2 years account manager experience or 5 years adjuster experience including 2 years in a supervisory capacity
- Line of Business Experience: Liability and Workers Compensation Preferred
- CPCU, AIC and/or ARM or other related designations preferred
Benefits:
- Flexible work schedule
- Referral incentive program
- Career development and promotional growth opportunities
- Diverse and comprehensive benefits offering including medical, dental vision, 401K on day one
Salary range: 115K - 135K