Client Account Manager II

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime.

At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.

You’ll help spread awareness and comprehension of Pinterest Business tools in new markets. You’ll develop strong brand relationships and work closely to help them get the most out of Pinterest and meet their business goals.

Responsibilities:

• Build and nurture relationships with our Partners, proactively reaching out to partners regarding campaign performance, optimizations, updates, and opportunities.
• Ensure that our partners' objectives and requirements are met by liaising between them and our internal teams.
• Gain a deep understanding of our partners’ business goals and turn data into compelling stories and actionable insights to help them succeed.
• Own the “how” conversation with advertisers to advise on media strategies.
• Become an expert at Pinterest campaign best practices, enabling yourself to be the resource for performance-related opportunities.
• Actively engage in client meetings to understand their key objectives and challenges.
• Present and explain complex solutions in a clear and concise manner to help partners achieve their objectives.
• Handle resistance, complaints, or objections from partners professionally and patiently.
• Cross-sell and upsell opportunities that contribute to the team’s ability to exceed revenue targets.
• Understand complex processes and products, distilling them down into a digestible format for our partners.
• Provide partners with guidance and expertise on product, service best practices, and features.
• Pitch new performance products and campaign best practices at scale.
• Collaborate with clients to generate and optimize ad creatives using AI-driven insights.
• Stay ahead of emerging AI and digital marketing trends, advocating for the adoption of new AI tools and practices to drive ongoing client success.

Requirements:

• Minimum of 4 years of experience in digital advertising sales experience, managing high-value relationships, driving strategic learning agendas, and owning client communication.
• Track record of compelling data-backed storytelling and recommendations.
• Expert in managing forecasts and achieving goals.
• Strong communication skills in person, on the phone, and through email.
• A team player who’s able to work in a fast-paced environment with technical and non-technical teams.
• Expertise in digital advertising and media sales, including campaign optimization, analytical problem-solving, and product/platform knowledge.
• Technical foundation with relevant experience in Search/Shopping/Display/Social advertising technologies.
• Bachelor’s degree in a relevant field such as economics, marketing, business, or equivalent experience.