Description
Electronic Arts creates next-level entertainment experiences that inspire players and fans worldwide. Here, everyone is part of the story, part of a community that connects people all over the world. This is a place where creativity thrives, diverse perspectives are welcomed, and ideas matter.
We are seeking a Head of Software Quality and Technology to define and lead the strategy for software quality across Apex Legends and other Respawn games. This is a critical leadership role responsible for transforming how quality is built, measured, and delivered across a fast-paced, live service development environment.
You will lead the evolution of quality from a validation function into a proactive, technology-enabled discipline, fully integrated into development and live operations. Partnering closely with Quality Verification (QV), Development, and Central EA teams, you will ensure that quality is engineered into the product, enabling rapid iteration without compromising player experience.
You will report to the Head of Apex QV and be a key member of the Apex quality leadership team.
Responsibilities
Strategy & Transformation
- Define and execute the Software Quality vision and roadmap for Apex as well as other Respawn-led Franchises, aligned with Franchise and EA-wide goals.
- Drive shift-left quality practices, embedding quality throughout development, from early design through live service delivery.
- Lead the integration of technology and automation frameworks into QV workflows to improve scale, coverage, speed, and precision.
- Establish a data-driven quality model, leveraging telemetry, predictive signals, and automation to anticipate risks and improve outcomes in a live environment.
Execution & Live Operations
- Build and scale automation-first strategies across functional, performance, and stability testing for a live service ecosystem.
- Drive the definition and operationalization of Software Quality KPIs and health metrics, connecting development activity to real player experience.
Leadership & Organization
- Build, lead, and mentor a high-performing organization spanning Quality Verification and Software Quality disciplines.
- Foster a culture of ownership, accountability, and continuous improvement across teams.
- Partner with engineering, development, and central teams to align on tools, standards, and best practices.
- Lead across a globally distributed organization, ensuring alignment and effectiveness at scale.
Partnership & Influence
- Act as a strategic partner to Respawn development leadership, ensuring quality is a core pillar of execution and live service success.
- Collaborate with central EA teams to leverage shared technology, AI, and automation capabilities.
- Advocate for player-centric quality by connecting internal metrics to player experience, retention, and engagement outcomes.
Requirements
- 12+ years of experience in software quality, quality engineering, or software development, with progressive leadership responsibility.
- Proven track record leading large, multidisciplinary QA/QE teams in high-scale, live or continuously delivered environments.
- Strong technical background in test automation, CI/CD, performance engineering, and modern development practices.
- Experience driving quality transformation initiatives, including shift-left strategies and automation at scale.
- Demonstrated ability to define and operationalize KPIs and quality metrics tied to product and player outcomes.
- Excellent communication and stakeholder management skills, with the ability to influence senior leadership.
- Experience working with globally distributed teams across multiple time zones.
Benefits
Electronic Arts offers comprehensive benefits packages tailored to meet local needs, including health services, mental wellness support, retirement savings, paid time off, family leave, free games, and more. We foster environments where our teams can always do their best work.
About Electronic Arts
We value adaptability, resilience, creativity, and curiosity. Leadership that unlocks your potential and creates space for learning and exploration allows you to do great work and seek opportunities to grow.