Description
Howden is seeking a Commercial Account Handler to join their Consumer & Local Commercial team. The successful candidate will be responsible for building and maintaining relationships with existing clients, reviewing client's insurance needs, and acquiring new clients.
Key Responsibilities:
- Develop and execute ways to self-generate new business and maximise opportunities within the insurer panel.
- Maintain meticulous records of client interactions, correspondence, and documentation on Acturis.
- Produce accurate and professional documentation consistently.
- Process adjustments promptly, ensuring notification to insurers and managing premium collection and refund.
- Actively cross-sell products from other Divisions, enhancing client value and deepening business relationships.
- Establish and manage a tailored renewal strategy for each client.
- Ensure clients are correctly and adequately insured, providing expert advice.
- Support the Division in achieving targets through proactive client engagement.
- Maintain professional competence by adhering to Howden Training and Competence procedures.
- Seek and respond to client feedback, continuously improving service quality.
- Conduct market exercises to secure the most appropriate cover for clients.
- Present renewal terms to clients with clarity and precision.
- Guarantee premium collection prior to cover commencement.
Skills & Competencies:
- Proven ability to self-generate business and identify new opportunities.
- Strong relationship-building skills, with a focus on client retention and satisfaction.
- Excellent communication and negotiation abilities.
- Proficiency in using computers.
- Detail-oriented with a commitment to accuracy and professionalism in documentation.
- Ability to work collaboratively within a team and with various areas of the business.
- Strategic thinking with a focus on renewal strategies and retention targets.
- Commitment to ongoing professional development and compliance with regulatory standards.
Rewards:
- 22 days holiday (plus bank holidays), increasing through length of service.
- A set of core benefits, designed with health and financial protection in mind:
- Life Assurance up to 4x salary.
- Income protection, guaranteeing an income for up to 5 years.
- Contributory pension scheme – 4% employer contribution and 5% employee contribution.
- Access to a Healthcare Cashplan.
- Access to a host of lifestyle and financial benefits, including discounts on gym membership, salary sacrifice schemes, and access to discounted personal health policies.