Customer Delivery Architect

You will join Cisco Customer Experience (CX) Professional Services in Germany, partnering with enterprise and public sector organizations to design resilient, transformative technology architectures.

As a Customer Delivery Architect, you will serve as the trusted technical advisor and lead architectural authority for Cisco’s most strategic customer engagements across Germany.

Key responsibilities:

• Manage multiple high-priority projects simultaneously, working under pressure and setting priorities to ensure timely and successful delivery of solutions.
• Have regional-level impact and sphere of influence; building relationships with other technical stakeholders within the organization.
• Demonstrate deep expertise in the technology domains of Agentic AI Systems and Cloud Native architectures.
• Apply AI-driven workflows to optimize operational and administrative efficiency, enabling deeper engagement in solution design and customer interaction.
• Provide guidance, training and mentoring within and outside the team, promoting a culture of innovation, collaboration, and excellence, with a focus on advancing AI and Cloud Native literacy, responsible AI adoption, and strategic AI integration.
• Develop strong partnerships with engineers, Technical Leaders and other internal SMEs and leaders, to influence and impact quality of delivery.
• Contribute and engage in industry events such as KubeCon, and AGNTCon.

Minimum qualifications:

• Bachelor's degree + 5 years of related experience, or equivalent relevant work experience.
• CNCF Certification Kubestronaut or other equivalent Cloud Native experience.
• Practical experience with AI Systems (Training / Inference / Agents).

Preferred qualifications:

• Proven track record leading multi-domain architectural design and delivery engagements incorporating AI/ML pipelines, data platforms, or responsible AI frameworks.
• Experience maintaining code in open-source projects (preferably CNCF).
• Open-source community ambassador or equivalent experience.
• Track record of contributing to technical industry forums (e.g., KubeCon, Cloud Native Days etc..) and developing mentorship/training programs for junior technical teams.
• Site Reliability Engineering experience in production operational environments and working with observability solutions.
• Appreciation for security and GitOps based software delivery lifecycle practices.
• Fluent German language preferred.