Description
Lyft is seeking an Analyst to join the Business Forecast & Planning team within Customer Care Operations. This role owns the forecasting, capacity, and scheduling models that keep the global support workforce sized and staffed correctly.
Responsibilities:
- Develop and maintain models and frameworks that connect business drivers to staffing and resourcing decisions
- Translate complex data into clear, actionable insights to support leadership recommendations
- Execute day-to-day planning, including dashboard maintenance, reporting, and business reviews, with a focus on accuracy and detail
- Leverage AI tools to build and maintain dashboards, reports, and analyses that support the team's recommendations and insights
- Identify opportunities to improve planning and operations
- Quickly address ambiguous, time-sensitive requests using modern tools
Experience:
- 2+ years in planning, forecasting, capacity/resource management, or a related analytical role
- Strong analytical mindset with hands-on SQL and Python skills
- AI fluency and comfort using AI tools to accelerate analysis and problem-solving
- Strong business acumen and genuine curiosity about large, complex business systems
- Self-directed with a track record of turning data into real decisions and strong communication skills
- Exposure to workforce management/resource planning is a plus
- Bachelor's degree in Business, Engineering, Data Science, or a related quantitative field; advanced degree a plus
Benefits:
- Extended health and dental coverage options, life insurance, and disability benefits
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- Access to a Lyft-funded Health Care Savings Account
- RRSP plan with company match
- Flexible paid time off policy
- 18 weeks of paid time off for new parents
- Subsidized commuter benefits and Lyft ride credits