Program Manager (Organizational Effectiveness)

We are seeking a highly organized, strategic, and results-driven Program Manager to lead key operational initiatives that enhance organisational effectiveness, improve business performance, and strengthen cross-functional collaboration.

This role will serve as a trusted partner to leadership by driving process improvements, supporting workforce planning initiatives, enhancing knowledge management practices, and ensuring operational continuity across the organisation.

The ideal candidate is a proactive problem solver who can manage complex initiatives, influence stakeholders, leverage technology and AI-driven solutions, and translate business needs into scalable, sustainable processes.

Key Responsibilities

• Lead and execute initiatives that improve organisational effectiveness, operational efficiency, and overall business performance.
• Serve as a support advocate for billing resolution efforts by researching issues, tracking discrepancies, engaging stakeholders, and providing clear talking points to support consistent communication and timely resolution.
• Support the adoption and integration of Everyday AI tools and technologies to enhance productivity, reporting capabilities, and operational workflows.
• Design, develop, and maintain organisational processes, workflows, and documentation that promote consistency, scalability, and operational excellence.
• Foster effective communication and collaboration across departments, leadership teams, and key stakeholders.
• Support succession planning efforts by identifying operational risks, documenting critical knowledge, and strengthening workforce continuity plans.
• Lead knowledge transfer initiatives to preserve institutional expertise and ensure seamless transitions during organisational changes.
• Monitor workforce trends, attrition metrics, and organisational movement, providing insights and recommendations to support retention and workforce strategies.
• Evaluate program performance, identify improvement opportunities, and recommend solutions that drive measurable results.
• Develop executive-level reports, track key deliverables, and promote accountability across strategic initiatives and operational priorities.

Education & Experience Requirements

• Bachelor's degree in Business Administration, Organisational Leadership, Human Resources, Management, Communications, Information Systems, or a related field required.
• Master's degree in Business Administration (MBA), Organisational Development, Project Management, or a related discipline preferred.
• Relevant professional certifications such as PMP, Lean Six Sigma, Change Management, or AI-related certifications are a plus.

• Minimum of 5-8 years of experience in program management, business operations, organisational effectiveness, workforce planning, process improvement, or a related field.
• Experience leading cross-functional initiatives and collaborating with stakeholders across multiple business functions.
• Demonstrated experience developing and implementing operational processes, workflows, and governance models.
• Experience creating executive-level reports, dashboards, business insights, and performance metrics.
• Experience supporting organisational change, knowledge management, succession planning, or workforce continuity initiatives preferred.
• Experience leveraging technology, automation tools, and AI-enabled solutions to improve operational efficiency preferred.
• Strong background in project management, process improvement, and organisational transformation initiatives.

Working Conditions/Physical Requirements:

• The incumbent works a hybrid schedule in the office/on-site 4 days per week with 1 remote day from home and subject to change per business needs.
• Infrequent Traveler (0-5% travel): The incumbent may be required to travel on a very limited basis. Trips may require air travel and/or overnight stay away from home for one or more nights.