Description
We are seeking a Repairs & Maintenance Co-ordinator to play a pivotal role in supporting managers to ensure delivery of a first-class service to all tenants and leaseholders, whilst meeting all regulatory & statutory requirements.
About the Role: As a Repairs & Maintenance Coordinator you will work closely and in a proactive manner with internal and external stakeholders to ensure all Repairs & Maintenance cases are dealt with effectively and you will be responsible for providing comprehensive support and administering across all areas of Repairs & Maintenance.
Overview of the role:
- To ensure all documentation is recorded and held in line with legislation and best practice
- Act as first point of contact for your area of Repairs & Maintenance for stakeholders.
- Repairs & Maintenance Case Management – Receive and log complex Repairs & Maintenance reports, schedule inspections, develop action plans, and monitor progress to ensure adherence to timelines and quality standards.
- Decant Coordination – Manage utility disconnections and reconnections and provide ongoing tenant support throughout the process. Liaising with Housing management colleagues throughout.
- Stakeholder Management – Act as the main point of contact for tenants, build strong relationships with contractors and internal teams, and attend meetings to discuss case progress.
- Compliance & Administration – Ensure adherence to housing legislation, maintain accurate financial and case records, and contribute to continuous improvement initiatives.
- Coordinate property inspections and remedial works in response to Repairs & Maintenance complaints.
- Liaise with contractors to ensure remedial works are completed on time and to required standards.
- Communicate effectively with tenants regarding the progress of their Repairs & Maintenance complaints/cases and provide updates where necessary.
- Prepare and submit documentation to support legal proceedings related to Repairs & Maintenance cases.
- Assist in monitoring the performance of contractors and identifying areas for improvement.
- Support the Repairs & Maintenance Service Manager in tracking key performance indicators (KPIs) and preparing reports for senior management.
- Contribute to the continuous improvement of Repairs & Maintenance processes and procedures. Assist with all aspects contract management for the range of serving and maintenance contracts supporting the work of the compliance team.
About You
- Minimum of 5 GCSE’s or NVQ level 2 or equivalent.
- Experience in coordinating or supporting housing repairs or Repairs & Maintenance cases.
- Ability and experience in preparing regular statistical and written summary reports and KPI’s for managers and senior managers on progress and problems against targets and objectives.
- Experience of achieving performance indicators and Key Performance Indicators.
- A good understanding of statutory and non-statutory compliance affecting social housing.
- Use of databases, reporting, and use of bespoke models and tools.
- To actively contribute towards the effective and efficient provision of quality services in response to enquiries from both the public and service departments.