Operations Associate

Flexdrive, a subsidiary of Lyft, is looking for a motivated and organized Operations Associate to join the Cleveland team full-time. The successful candidate will provide quality in-person experiences by serving customers at local Flexdrive facilities, preparing them for the ride-sharing experience.

Responsibilities:

• Assist customers with the car rental process, including Express Drive customer support, customer arrival/check-in, assigning drivers to rental vehicles, and processing rental returns.
• Prepare Flexdrive rental vehicles for Lyft drivers, including fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents.
• Manage vehicle lot organization, vehicle transportation, and daily rental operations.
• Identify and flag vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners.
• Build trust and work effectively with others to achieve results and team goals.
• Uphold Flexdrive's high standard of service while working with all drivers and be an ambassador for the Lyft brand.
• Take initiative and ownership to contribute to team success.

Experience:

• 1+ year of experience in an in-person customer service role, such as retail, technical support, or hospitality.
• Familiarity with the Cleveland area.
• Excellent customer service and problem-solving skills.
• Clear verbal and written communication skills.
• Patience, problem identification and solving, de-escalating situations, teamwork, and self-governance.
• Team player mentality.
• Valid unrestricted driver's license and satisfactory driving record.

Benefits:

• Great medical, dental, and vision insurance options.
• Mental health benefits.
• Unlimited paid time off for salaried team members, 15 days for hourly team members.
• 401(k) plan.
• 18 weeks of paid parental leave.
• Pre-tax commuter benefits.
• Lyft Pink - team members get an exclusive opportunity to test new benefits of our Ridership Program.