Customer Service Specialist OEM Key Accounts

We are seeking a Customer Service Specialist OEM Key Accounts to join our team at FUCHS LUBRICANTS GERMANY GmbH in Mannheim.

As a Customer Service Specialist OEM Key Accounts, you will provide support to the Customer Service Sales Key Accounts (OEM) team and be responsible for a specific customer portfolio.

Your main tasks will include:

• Handling incoming customer inquiries within the order-to-cash process
• Coordinating with the sales team on operational aspects
• Monitoring payment targets and clarifying account discrepancies
• Ensuring delivery reliability and implementing audit-relevant corrective measures
• Collaborating with internal departments to resolve product-related customer queries
• Supporting departmental projects

To be successful in this role, you should have:

• A bachelor's degree in business administration or a completed commercial apprenticeship, ideally with experience in a similar position
• Excellent communication skills and experience in dealing with customers in daily operations
• Self-motivated and structured work style, with high organisational abilities
• Quick comprehension, willingness to learn, flexibility, engagement, initiative, and teamwork skills
• Knowledge of SAP and CRM systems, as well as MS Office 365
• Very good German and English language skills, both written and spoken

In return, we offer:

• A secure future perspective in a dynamic, globally active company
• Salary and benefits package according to the chemical industry's standards, including holiday and Christmas bonuses
• Individual training opportunities and courses
• Company pension scheme, disability insurance, and life-time work account
• Workplace health management, including fitness studio partnerships, action days, and sports activities
• Opportunities for work-life balance, such as flexible working hours, 30 days of vacation, and release possibilities
• A very good company canteen

FUCHS promotes equal opportunities, and applications from severely disabled individuals will be given special consideration if they have the same qualifications.