Engagement Manager, Public Sector (CO Springs)

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions.

We're hiring an Engagement Manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience.

Responsibilities:

• Manage customer relationships from the executive to the end user
• Work alongside customers to scope agentic workflow use cases that Scale's engineering team will build and you will ultimately refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a "whatever-it-takes" mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

Requirements:

• An active TS/SCI clearance
• 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
• A track record of structured, analytics-driven problem solving
• Excellent verbal and written communication skills
• Willingness to be onsite with the customer in the Colorado Springs area 4 days per week and able to travel at least 25% of the time (as needed)

Benefits:

• Comprehensive health, dental and vision coverage
• Retirement benefits
• A learning and development stipend
• Generous PTO
• Commuter stipend (may be eligible)

Salary Range: $166,400-$249,000 USD