Sr. Manager, Merchant Launch

ShipMonk is seeking a highly skilled and experienced Senior Manager to join the Launch Operations team. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across fulfillment centers.

Responsibilities:

• Support the analysis of merchant attributes and SKU profiles to determine effective solutions
• Own the successful design, execution, and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed
• Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed
• Engage directly with prospective merchants on operations requirements and solutions to drive sales
• Define, track, and analyze metrics related to the launch of new merchants
• Develop and support the implementation of new service offerings
• Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization
• Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes
• Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making
• Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges of the launch
• Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement

Requirements:

• Bachelor's degree in supply chain management, logistics, business administration, or a related field
• Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment
• Strong leadership and team management skills with a proven track record of driving results
• Excellent analytical and problem-solving abilities with a detail-oriented mindset
• Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
• Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems
• Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies
• Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization
• Lean program leadership and/or certification(s) preferred
• Preferred experience in Wholesale/B2B fulfillment
• Ability to travel up to 15-25%