Description
The Technical Solutions (TS) Enablement team at Datadog empowers the global post-sales organization with the skills, tools, and resources needed to deliver world-class customer outcomes. As a Senior TS Enablement Program Manager supporting Global Support Engineering, you'll design and execute complex, high-visibility enablement programs that drive lasting change across the TS organization.
You will operate with significant autonomy, lead cross-functional initiatives, and serve as a senior voice within the Enablement team,partnering closely with leadership to translate business priorities into measurable enablement impact at scale.
Responsibilities:
- Own the end-to-end strategy and execution for complex, global enablement programs,managing multiple concurrent workstreams across regions, functions, and timelines with limited guidance.
- Lead cross-functional stakeholder relationships with senior partners across StratOps, Product, TS Leadership, and the People Team,negotiating scope, aligning on priorities, and driving accountability without positional authority.
- Translate business goals and OKRs into multi-quarter program roadmaps; communicate priorities, trade-offs, and progress to leadership with clarity and a clear point of view.
- Design and implement comprehensive metrics frameworks to measure change adoption and program effectiveness; pull and analyze Salesforce and LMS data to track performance against KPIs; present findings to senior stakeholders and iterate for lasting impact.
- Build and deliver executive-ready materials that tell a compelling business story,translating complex data, program updates, and regional insights into structured narratives with clear recommendations.
- Conduct ongoing needs assessments, stakeholder interviews, and pulse checks across TS regions; synthesize qualitative and quantitative feedback to inform program strategy and surface emerging gaps.
- Design the tools, resources, communications, and training frameworks needed to support TS workflow changes at scale,partnering with Curriculum and Field teams on content development and delivery.
- Partner with Global Support Engineering leadership to design ramp and enablement programs that account for differences in specialist vs. generalist skill development across the support org.
- Mentor and develop junior EPM ICs on the team,providing structured feedback on program design and stakeholder management, and raising the quality bar across program work.
- Identify and implement AI-powered workflows, automations, and process improvements that increase the efficiency, consistency, and scalability of enablement programs.
- Maintain a deep, current understanding of regional needs, TS team performance, and functional priorities to ensure programs remain relevant and impactful across a global audience.
Requirements:
- Bachelor’s degree and 6–8 years of related experience in enablement, program management, change management, or a closely related field,or a Master’s degree with 4+ years.
- Proven track record leading complex, multi-quarter programs with high visibility,comfortable operating independently and making sound judgment calls with limited oversight.
- Expert at building and managing senior stakeholder relationships across functions; can drive alignment, navigate competing priorities, and influence outcomes without positional authority.
- Deeply data-driven,design measurement frameworks, analyze program and performance data, and build Salesforce and LMS reports to connect enablement programs to field KPIs and business outcomes.
- Exceptional presentation and communication skills,builds well-structured, visually compelling decks and delivers them confidently to senior and executive audiences with a clear, well-reasoned point of view.
- Expert in change management and organizational development best practices, with a demonstrated history of driving adoption at scale across global organizations. PROSCI/ADKAR certification (or equivalent) required.
- Deep understanding of the day-to-day responsibilities, challenges, and workflows of the TS functions you support; recognized as a credible strategic partner, not just a program coordinator.
- Skilled in program management tools (Asana, Jira) and collaboration platforms (Confluence, Slack, Docebo).
- Actively applies AI tools (e.g., Claude, agentic workflows) to streamline operations, surface insights, and improve program delivery,and helps others on the team do the same.
Benefits & Growth:
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Employee-focused best in class onboarding
- Internal mentor and cross-departmental buddy program
- Friendly and inclusive workplace culture