Operations Technician

BBC Media Operations is at the heart of teams delivering incredible content across all platforms for all audiences.

Working closely with engineers and subject matter experts, you'll help translate operational requirements into practical equipment kits and prepare, configure, test and maintain them for deployment. Your work will directly contribute to operational resilience by ensuring equipment, systems and supporting documentation are maintained to agreed standards and ready to perform in demanding environments.

As an Operations Technician, you'll play a critical role within the Location team maintaining the operational readiness of technology and equipment used to support some of the BBC's highest profile events ranging from music (Glastonbury, the Proms) to Sport (Euros, Premier League, the World Cup, Olympics) to News.

This is a hands-on technical role for someone who enjoys understanding how technology works, solving practical problems and continually developing their technical knowledge.

Key Responsibilities and Impact:

• Prepare, configure, test and maintain equipment and technology kits, completing defined readiness checks and addressing or escalating issues before operational deployment.
• Maintain accurate equipment and activity records in the resource management system, supporting the timely availability and deployment of equipment.
• Diagnose and resolve routine technical faults by following defined support processes, escalating complex or unresolved issues through the appropriate support route.
• Carry out approved software updates, routine maintenance and defined equipment lifecycle activities whilst conducting testing and readiness checks against agreed standards to verify equipment performance before deployment.
• Create and maintain equipment records and configuration information, and contribute to the development and improvement of operating procedures.
• Work collaboratively with engineering teams and subject matter experts to understand operational requirements, contribute to practical technical solutions and identify opportunities to improve workflows and operational efficiency.
• Plan and organise assigned work, consulting senior colleagues when operational demands or competing priorities require reprioritisation while providing occasional onsite technical support during live events and outside broadcasts.

Skills and Experience:

• Strong technical aptitude and a genuine interest in how systems, equipment and technology operate, with a willingness to learn new tools, processes and practices.
• Experience configuring, testing, maintaining or supporting technical equipment, including identifying faults, applying routine fixes and understanding how issues within interconnected systems can affect wider operations.
• Strong attention to detail, with a methodical and organised approach to equipment preparation, testing and record keeping.
• Ability to use initiative, organise assigned work and take ownership of tasks through to completion, seeking guidance when priorities conflict or operational risk increases.
• Ability to remain effective under pressure, respond to changing operational requirements and work to tight deadlines with good computer literacy and confidence using a range of software systems and technical tools.
• Effective communication and collaboration skills, with the ability to understand stakeholder requirements and work constructively with technical and operational colleagues.

Desirable Criteria:

• Experience within broadcast, media, live events, audiovisual production, communications or a related technical environment.
• Experience supporting operationally critical systems, live services or time-sensitive technical operations.
• Knowledge of IP-connected technologies and network-based systems.
• Experience contributing to process improvement, equipment-readiness or operational-readiness activities.
• Understanding of health and safety requirements relevant to technical operations.

Benefits:

• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
• A values-based organisation where the way we do things is important as what we do.