Description
The Role… At Soho House Rome, you will work as a Housekeeping Assistant Manager, an experienced housekeeping professional with a keen eye for detail and customer service. You will work in conjunction with the Housekeeping Manager to supervise housekeeping staff, inspecting guest rooms, training, coordinating and delegating tasks, and providing quality service to all guests who come to Soho House. A successful Housekeeping Assistant Manager plays a role in liaising between departments, vendors and staff to ensure members and guest experience is always at a high standard.
Main Duties
- You will be responsible for the daily activities of the Housekeeping department, including appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces;
- You will supervise team management, including recruitment, on-boarding, training, payroll and disciplinary procedures, as well as staff performance, conducting appraisals and strategizing with leadership to assess staff performance and development while maintaining professional relationships;
- You will work closely with the Housekeeping Manager on the purchasing, re-ordering and maintaining housekeeping supplies and inventory;
- You will conduct pre-shift meetings, inspections of all rooms, concourses, clubs, seating areas and public areas;
- You will maintain the housekeeping budget, providing billing summaries and expenses for all pre and post shifts;
- You will uphold the highest standards of cleanliness, safety, and conduct;
- You will determine and maintain the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event;
- You will ensure the proper maintenance of all equipment; plan for repair and/or replacement of used and damaged equipment. Planning and organizing accommodation;
- You will coordinate guest and staff laundry services and ensure that charges are posted accurately and in a timely manner;
- You will have knowledge of safety standards within the Housekeeping department. Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local and state law as applicable.
What We Are Looking For...
- Minimum of 3+ years of previous experience managing a team of housekeeping employees through motivation, coaching and development;
- Proven experience supervising housekeeping departments;
- Ability to maintain a budget and proven excellence in customer service;
- Capable of using independent judgment/solid decision-making skills ability;
- Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization;
- Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases);
- Demonstrated sound organizational, coordinating and personal interface skills.;
- Demonstrated excellent written and verbal communication skills;
- Proven job reliability, diligence, dedication and attention to detail;
- Must be flexible with working nights, weekends, and bank holidays (when applicable).
Benefits
- RAL € 30.000,00
- Soho Friends Membership
- Staff Canteen
- Monthly Staff Screenings & Staff Gym Classes
- 50% Discount on Cowshed Spa
- 50% F&B Discount
- Global Benefits: Any Bedroom, Any House, $100 per night