Description
At Deliveroo, our mission is to transform the way people shop and eat, bringing the neighbourhood to your door by connecting customers, restaurants, shops and riders.
The Senior Strategic Partnerships Manager, Deliveroo Express role sits within the New Verticals business unit on our Global Strategy, Product and Commercial team, reporting into the Head of Strategic Partnerships, Deliveroo Express.
As a Senior Strategic Partnerships Manager in the team, you will manage the day-to-day relationships with our white-label partners, which includes leading regular performance reviews, identifying opportunities for growth and overcoming operational challenges.
Key Responsibilities:
- Directly own the day-day relationship with Deliveroo Express partners across all verticals - Restaurants, Grocery and Retail
- Analyse and present insights on performance against KPIs during weekly/monthly/quarterly meetings and reviews
- Conduct detailed analysis and extract insights to deliver operational excellence and identify ways to course-correct if needed
- Identify opportunities to deepen and grow our partner relationships
- Develop on-going sales strategy for Deliveroo Express including pipeline development across markets, with support from your Commercial lead
- Conduct new business pitching and commercial negotiation for new partners, with support from your Commercial lead
Qualities We’re Looking For:
- DECISIVE AND INFLUENTIAL: you should thrive in a fast-paced environment, and be comfortable with making fast decisions, even in times of ambiguity and based on intuition.
- ANALYTICAL AND COLLABORATIVE: there will be some number-crunching involved, but your role will also be about stepping back – you’ll need to see the bigger picture and understand how your insights are aligned with the direction the business is heading in.
- COMMERCIAL: you will need to excel in building relationships with local commercial teams, and external partners and understand how best to bring our proposition to grocers and retailers.
Requirements:
- 4-6 years’ experience in an account management, grocery/retail operations or strategy / strategic partnerships role.
- Confident in analysing data and extracting compelling and actionable insights
- Strong operational mindset to identify opportunities for excellence and course-correct when needed
- Partner obsessed, with effective relationship building, organisation and communication skills
- Collaborative team player who is able to get the best out of the people around you.
- Experienced negotiator within the ability to drive mutual value for both partners and Deliveroo
- London-based with a minimum of three days required in the office