Customer Success Engineer

Forward Networks is looking for a Customer Success Engineer to join their Enterprise team. As a Customer Success Engineer, you will provide world-class post-sales technical leadership to clients.

Responsibilities:

• Provide advice and guidance as a Forward Networks subject matter expert to ensure successful ongoing usage and adoption of their technologies.
• Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures.
• Walk customers through the various stages of adoption with the Forward Networks Platform.
• Work directly with internal Product Management, Engineering, Sales, and Marketing teams.

Requirements:

• B.S. Computer Science or equivalent educational experience.
• 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agency.
• Strong understanding of Networking and Security fundamentals.
• Experience working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks).
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.

Highly Desired:

• One or more of the following certificates: CCIE, JNCIE, or VCDX.
• Experience working for a startup company.
• Working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc.).

Candidates will work remotely with 10-20% travel requirement for customer and internal meetings. The ideal candidate will be located in Ireland or the UK.