Customer Success Enablement Manager - EMEA

We are looking for a self-motivated Associate EMEA Enablement Manager to join Okta's Post Sales Enablement team, based in Dublin, Ireland.

In this role, you will become the dedicated enablement advocate for our Customer Success Manager (CSM) organisation across EMEA.

Responsibilities

• Identify and communicate EMEA CSM organisation's technical and role readiness needs
• Understand day-to-day CSM role to suggest and execute new ideas and programs for EMEA CSM leadership
• Communicate effectively with stakeholders to align and view enablement program as a force multiplier
• Equip EMEA CSM teams with necessary product knowledge, skills, and processes to engage with customers and drive retention and growth
• Take a data-driven approach to decide on future initiatives and quantify impact of existing programs
• Partner with enablement team members to design, create, and deliver enablement programs
• Engage with EMEA CSM leadership to validate and collaborate on requirements and program results
• Seek input and content from CSM teams to aid in curation of enablement programs
• Lead discovery sessions with business leaders to build and refine requirements
• Coordinate localisation and delivery of training, communications, and tooling for EMEA CSM audiences

Requirements

• Initiative and previous examples or suggestions for the role
• Charismatic, great presence, deep empathy, and sharp on the product
• Ability to understand, work with, and present to a technical audience
• Deliver results in a fast-moving, highly matrixed environment
• Deep understanding of customer success and enablement strategies
• Demonstrable communication skills, specifically strong presentation skills and executive presence
• Understanding of cultural and business nuances across EMEA region
• Team player, able to collaborate in an international, virtual team
• Excellent verbal and written communication skills

Desired Skills and Experience

• 5+ years of enablement experience in software industry, ideally supporting customer success or post-sales teams
• Industry and product knowledge is a plus
• Strong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skills
• Ability to work independently, multi-task effectively, and thrive in a fast-paced, dynamic, global environment
• Strong interpersonal skills and ability to build positive relationships across multiple teams and time zones
• Comfortable with occasional travel across EMEA region