Market Performance Associate - Ocean Gateway

Market Performance Associate - Ocean Gateway Description:

As the Market Performance Associate for Ocean Gateway, you will be responsible for the ground performance strategy and planning within your assigned markets. Your main objective is to achieve over 95% destination On-Time Performance (OTP) by proactively managing all operational elements, including terminals, Shipping Line (SSL) carriers, rail providers, warehouses, and truckers, to consistently meet our Service Level Agreements (SLAs).

Key Responsibilities:

• Develop and own vendor relationships, ensuring we have drayage partners in place that will support growth and deliver a best-in-class service for our customers.
• Develop dashboards to measure trucking SLAs: Work cross-functionally with business leads to help them set and achieve key results.
• Manage performance reporting at a market and vendor level, including inbound forecasting, milestone reporting, timely pickup and delivery.
• Provide Product Support to drayage carriers by onboarding, training and continuously coaching dispatchers on Transmission.
• Trucker Assignment Inputs: Provide detailed feedback and recommendations to ensure drayage market allocations leverage top-performing carriers.
• Oversee successful implementation of new FCL/LCL destination business, by way of proper carrier selection, SOP development, and intimate shipment monitoring.
• Navigate service escalations alongside Gateway Operator peers to keep freight moving and deliver a positive client experience.

Requirements:

• BA/BS degree and/or 2+ years of experience in relevant freight forwarding, transportation or supply chain roles
• Excellent communication, interpersonal, and organizational skills
• In-depth knowledge of product and technology within the industry, experience building product and partnering with product teams to deliver innovative and unique solutions
• Industry expert for knowledge on ground transportation, experience with regards to imports and/or exports from a sales, operational and procurement perspective.
• Experience building and maintaining strong relationships and partnerships with vendors.
• Analytical skills and metric/data-based approach to solving problems, drives organization by numbers/metrics.
• Strong analytical background and knowledge of analytical tools (Excel, etc.)
• Strategic vision and ground-floor execution
• Experience with SQL, Looker, and Snowflake, including data manipulation and dashboard/report building.