Description
Faire is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe.
The AV Operations team at Faire owns the technology people rely on to meet, present, and gather. As an AV Engineer, you will own day-to-day operations for our standard rooms and workplace media systems. This includes preventative maintenance, hands-on break/fix, and the content pipelines behind signage and music. You will be the dedicated operational owner on the team and will be hands-on running events with us.
Responsibilities:
- Own preventative maintenance across our standard conference rooms and phone booths
- Perform daily room sweeps in our SF office and receive daily room sweep reports from IT Ops across other offices
- Serve as the hands-on responder for AV tickets in standard rooms
- Provide remote resolution where possible through tools like Zoom Admin Portal and Logitech Sync
- Keep managed AV devices current within the update timelines set by IT Security
- Inspect displays for burn-in and image retention
- Own the digital signage content pipeline across offices
- Own day-to-day administration of office background music
- Maintain common-area displays and shared AV in lounges, cafes, gaming areas, and open spaces
- Keep room records, as-built notes, SOPs, and runbooks current
- Train and enable end users in our complex rooms and event spaces
- Surface patterns from daily sweeps and feed that data into lifecycle and refresh planning
- Support live events across our offices
- Partner with our senior AV engineers on DSP, Q-SYS, Dante, RF, and complex-room work
Requirements:
- 2 to 4 years supporting AV, IT, or workplace technology
- Hands-on experience with video conferencing room systems
- Comfort with displays, mounts, cabling, and HDMI and USB signal flow
- Working knowledge of networking fundamentals
- Ticket-driven support experience with clear written documentation habits
- A service orientation that holds up under pressure
- The physical ability to work on ladders, lift equipment, and access ceilings and racks