Description
Hootsuite is more than a social media company. We’re more than a tech company. We’re a collective of creators and makers, builders and hackers, teachers and students.
You are a sharp and experienced account manager, passionate about helping and leading corporations and marketing agencies to be successful in social media. You have enthusiastic business ethic, a service-oriented ethos, a keen understanding of social business, and the talent to forge strong connections with sophisticated clients.
You will establish productive and trusted relationships with key stakeholders in multiple organizations. You will support clients’ social media strategies, advocate the full use of Hootsuite’s Enterprise-level product, and contribute to the overall positive image of the company.
Qualifications:
- Developing clear communication and guiding customers on their social journey as a trusted advisor
- Actively managing the customer relationship and the lifetime value of clients across a large and diverse assigned customer base
- Overseeing the initial launch and owning the ongoing adoption and renewal of Hootsuite Enterprise and other products across multiple organizations
- Developing a thorough understanding of assigned client’s industry trends, best practices and business goals with a focus on how social media drives business value and ROI
- Identifying risk, upsell opportunities and working with internal and external stakeholders to present solutions
Additional Information:
- Fluent in a language(s) other than English is a bonus
- Familiarity with Hootsuite web and mobile dashboard
- High-level corporate understanding with the ability to seek and ask strategic questions
- Experience with contract negotiations, contract renewal processes and Purchase Orders
- Flexible day-to-day schedule
- Funny/egoless (able to laugh at themselves)