Facilities Officer

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

The Facilities Officer will assist in managing daily facility operations and maintenance for assigned properties. Serving as a key liaison between clients, tenants, and technical teams, you will ensure the efficient operation of building systems and oversee the service quality of outsourced vendors to provide a safe, comfortable, and compliant office environment.

Key Responsibilities

• Daily Operations Supervision: Regularly inspect building public areas and plant rooms, monitor system status, and ensure strict adherence to Standard Operating Procedures (SOPs).
• Vendor Management: Supervise the daily performance of outsourced vendors, conduct regular performance evaluations, and drive continuous improvement initiatives.
• Maintenance Coordination: Receive and process Work Orders, coordinate with internal engineering teams or external contractors to ensure timely repairs, and follow up until closure.
• Compliance & Safety: Ensure property operations fully comply with relevant Hong Kong regulations and assist in organizing fire drills and safety inspections.
• Financial Management: Assist in annual budget preparation, monitor daily expenses, execute procurement processes, review vendor invoices, process payment applications, and propose cost-saving initiatives.
• Event & On-site Management: Support client events, facilitate venue setup and personnel scheduling; promote WPR-hosted events, coordinate catering/setup, and collect feedback.
• Project Support: Assist engineers in preparing project data, processing funding requests, scheduling overtime, and supervising contractor on-site compliance.
• EHS & ISO14K: Assist in setting quarterly and annual goals, implement waste recycling plans, and ensure site compliance with company EHS standards.
• Reporting: Prepare monthly facility operation reports, documenting Key Performance Indicators (KPIs), incident logs, and relevant improvement measures.
• Mailing Management: Oversee Mailroom operations, provide documentation required for import/export logistics, process expense applications, and maintain delivery records.
• Customer Service: Professionally handle facility-related inquiries and complaints to enhance client satisfaction and maintain strong rapport with building management.
• Front Desk Relief: Provide coverage for the reception desk during absences.
• Perform other ad-hoc tasks as assigned by management.

Qualifications & Requirements

• Education: Diploma or Bachelor's degree in Facility Management, Mechanical/Electrical Engineering, or related disciplines.
• Experience: At least 2-4 years of experience in commercial property or facility management. Experience with international property consultancies or high-end hotels is preferred.
• Professional Qualifications: A valid Registered Electrical Worker (REW) certificate (Grade A or B) issued by the EMSD (Hong Kong) is preferred. CFM or similar qualifications are an advantage.
• Language Skills: Fluent in Cantonese, English, and Mandarin (spoken and written) with excellent communication and negotiation skills.
• Key Competencies: Familiarity with Hong Kong property management regulations and industry best practices, proficiency in Microsoft Office (Word, Excel, PowerPoint), strong problem-solving, multitasking, and teamwork skills, ability to work effectively under pressure in a fast-paced environment.