Description
We are seeking a Claim Handler CH2 to manage a caseload of pre-litigated and Low Value Litigated Motor Claims for our Corporate clients.
Key Responsibilities:
- Manage a caseload of pre-litigated motor claims up to £25k, including high value/complex matters from inception to settlement.
- Manage a caseload of litigated motor claims up to £10k.
- Identify cases for early litigation with high prospects of success and low risk.
- Support delivery of consistently high levels of service and productivity.
- Work closely with colleagues within the firm to deliver consistently high levels of service.
- Input accurate data and ensure data maintenance.
- Interact and communicate with clients.
- Mentor, train and be the technical referral point for other team members.
Working Hours: 35 hours per week Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool. This role is a hybrid role working 1 day in the office and 4 days from home.
Skills, Knowledge & Expertise:
- ULR RTA handling experience of pre-litigated matters is essential, litigation knowledge would be desirable.
- Full Claim cycle experience, from initial quantum assessment, liability investigation and settlement negotiation.
- Experience of using Microsoft Word, Excel and email.
- Customer service experience.
- Excellent attention to detail.
- Negotiation skills.
- Communication skills.
- Organisational skills.
- Ability to mentor and support new starters.