Description
We are looking for a Claims Handler to join our Operations team at Insify. As a Claims Handler, you will handle business damages and AOV files, and contribute to building the future of claims handling.
Your role: You are skilled in your profession, able to quickly understand a file, determine when an expert is needed, and explain a decision to a customer having a bad day. At Insify, you will have your own mandate, a small team, and direct contact with our insurers.
Responsibilities:
- Handle business damages (liability, inventory, and goods)
- Conduct intakes for customers who become disabled and handle objections to AOV claims
- Contact experts, lawyers, and other insurers
- Direct communication with our insurers and reinsurers
- Support and advise customers, even when delivering bad news
- Contribute to building the future of claims handling: automating repetitive work, smart use of AI, and sharper fraud detection
Requirements:
- At least 3 years of experience in handling business damages
- Experience with AOV claims is a plus, curiosity about it is essential
- Wft Basis; Wft Schade zakelijk (and private) is a plus
- Clear communication in Dutch and English, verbally and in writing
- Critical and analytical, able to make decisions and explain them
- Proactive, solution-focused, and pragmatic, working efficiently and accurately
What we offer:
- Salary depending on experience
- Real mandate and direct influence on our claims handling
- Small team with short lines; reporting to our VP Claims
- Hybrid work from our office in Amsterdam
- Space for training (e.g., Wft Schade or AOV deepening) and growth with the company
- Insify Pension Plan with 6% employer contribution
- Travel cost allowance for commuting
- 25 vacation days per year, plus December 24th as a holiday
- Up to 4 weeks per year remote work
- €50 Alleo budget per month, to spend on whatever you want
- Monthly borrels, quarterly offsite, lunch-and-learns, and all the fun that comes with a winning team