Database Support Engineer (APAC)

We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform.

You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.

Responsibilities

• Resolve Technical Issues: Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide Consultative Advice: Offer proactive guidance to optimize workloads, avoid common pitfalls, and provide tailored advice to our most advanced users.
• Bridge the Gap to Engineering: Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
• Investigate Deeply: Ask smart, targeted questions that turn incomplete reports into actionable cases.
• Communicate Effectively: Communicate clearly and empathetically with users of all levels,especially during high-impact or time-sensitive situations.
• Drive Product Improvement: Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
• Mentor and Lead: Mentor junior team members and help raise the overall bar for support quality.

Requirements

• Experience: 7+ years in technical support, databases, backend engineering, SRE, or similar roles.
• Postgres Expertise: Deep knowledge of PostgreSQL, including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
• Query Optimization: Strong skills in high-performance SQL and query optimization.
• Troubleshooting Skills: Comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior.
• Migration Knowledge: Experience handling data migration issues (pg_dump/restore, schema drift, failed migrations) and recovering safely.
• Technical Stack: Hands-on experience with cloud hosting providers like AWS and comfort in terminal/Linux environments.
• Operational Mindset: Ability to thrive in high-volume situations and form and test assumptions quickly.

What We Offer

• Fully Remote: We hire globally and provide a WeWork membership or co-working allowance.
• ESOP: Every team member receives equity ownership in the company.
• Tech Allowance: Budget to set up your ideal work environment.
• Health Benefits: Supabase covers 100% of health insurance for employees and 80% for dependents.
• Annual Off-Sites: Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun.
• Flexible Work: Asynchronous operation and trust to manage your own time.
• Professional Development: Annual education allowance to spend on learning.