Senior Manager of Success Architects

GitLab is seeking a Senior Manager of Success Architects to lead a distributed Asia Pacific team of Customer Success Architects and Customer Success Managers. The successful candidate will partner with executive sponsors and end-users to drive adoption and measurable outcomes.

Key Responsibilities:

• Lead a team of Customer Success Architects and Managers focused on customer adoption, account health, customer satisfaction, and advocacy.
• Ensure delivery of Success package entitlements and increase value by driving usage and consumption.
• Coach team members through regular feedback, development support, and career growth conversations.
• Partner with the Sr Director of Customer Experience APJ and Sales stakeholders to define team goals and priorities.
• Develop senior-level relationships with customers and support the team in building trusted advisor partnerships.

Requirements:

• Experience leading customer-facing delivery teams in software, technology, or customer success environments.
• Ability to guide teams that drive software adoption and manage customer relationships.
• Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.
• Familiarity with cloud or container technologies, application security concepts, or cloud platforms.
• Skill in translating strategy into clear initiatives and tracking delivery.
• Capability to lead distributed teams across regions and cultures.

What GitLab Offers:

• Benefits to support health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.