Lead, Distribution Compliance Analytics and Reporting

Prudential’s purpose is to be partners for every life and protectors for every future.

In this role, you will oversee a team responsible for compliance reporting, misconduct analysis and data support for distribution channels. Reporting to the Head, Distribution Monitoring, you will ensure timely and accurate analytics, support investigations into misconduct matters, and provide meaningful insights to inform market conduct oversight.

Responsibilities:

• Lead and supervise a team to deliver compliance reporting, misconduct analysis and analytics support for distribution channels within stipulated timelines.
• Oversee data-supported assessment of suspected agency misconduct, including trend consolidation, investigation support and documentation of findings.
• Prepare and review accurate, well-structured reports, dashboards and management information for internal stakeholders and regulators.
• Support oversight of surveillance activities, ensuring timely follow-ups and remediation tracking.
• Engage distribution channels to obtain relevant information for fair assessment of alleged misconduct and market conduct issues.
• Uphold prescribed market and business conduct standards and maintain working knowledge of applicable regulations, Regional Compliance Standards and internal business rules.
• Identify and implement improvements to reporting, data quality and team efficiency, including standardisation or automation initiatives.
• Support projects and regulatory initiatives, contributing analytics, coordination and execution support.

Requirements:

• Comfortable leading or mentoring junior team members
• Strong analytical skills with the ability to interpret data and explain insights clearly
• Experience with reporting and AI tools (e.g. advanced Excel, Power BI or similar) is an advantage
• Good working knowledge of regulatory and market conduct requirements
• 6-8 years of experience in compliance, market conduct, investigation, audit, reporting or analytics preferred
• Experience preferably in the areas of sales, customer complaints and/or investigation in insurance or financial services
• Degree in any discipline
• Relevant insurance qualifications (such as M5, M9, etc) would be an added advantage