Forward Deployed Engineer

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

As a Forward Deployed Engineer, you will work hands-on with some of Fin's most strategic customers, partnering closely with R&D and Go-to-Market teams to design and deliver high-impact solutions.

Responsibilities

• Drive adoption of Fin by helping prospects unlock the power of AI capabilities to automate and scale their support operations.
• Embed deeply with strategic customers to understand their business challenges and technical requirements, and provide insights needed to achieve outstanding results with Fin.
• Work hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion.
• Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback.
• Contribute to the evolution of the Forward Deployed Software Engineering function by codifying best practices and sharing insights from customer engagements.

Requirements

• Strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering, or Physics.
• Experience building a SaaS product with real-world usage.
• Interest in AI/ML and ability to quickly build a strong understanding of novel problems, capabilities, and architectures.
• Strong cross-functional collaboration skills, with the ability to navigate organisational boundaries.
• Strong coding skills, with deep knowledge of at least one high-level programming language.
• Ability to prototype and ship software quickly, while maintaining a high bar for quality and a clear focus on business goals and outcomes.
• Proficiency in using and writing REST APIs to integrate systems effectively.
• Strong communication skills, with the ability to discuss technical topics with engineers and non-technical audiences.
• Willingness to travel and work on-site with customers.

Benefits

• Base salary range: $180,000 - $200,000
• Corporate bonus program or sales incentive
• Stock in the form of Restricted Stock Units (RSUs)
• Various benefits and resources to support health, wellbeing, family, time away from work, and financial future