IT Director

We are seeking an IT Director to join our team at Flow, a company that is reimagining what it means to live, work, and connect. As an IT Director, you will be the on-site team resource for all multifamily software implementation and maintenance needs.

Responsibilities:

• Familiar and comfortable with multifamily software concepts and have the aptitude for quickly mastering new software in the space.
• Knowledge of property specific technology; ensure property staff utilize systems as intended and assist with system upgrades, implementations, integrations and maintenance through validation and testing of proposed resolutions and releases.
• Proactively identify requirements; business and/or residential opportunities that need attention or have gaps in relation to technology.
• Proactively identify pain-points, opportunities, or inefficiencies where technology can bring a value-add solution or increase efficiency.
• Provide technical support and initial troubleshooting to on-site team to ensure consistent access to all the tools.
• Conduct training programs for all in house and vendor products for properties on site teams both in person and via web-conferencing and modify current learning programs.
• Create standard operating procedures for different tools and software that are in use. and serve as a subject matter expert on a variety of building systems.

Ideal Background:

• 5-10 years experience in the multifamily residential property management industry.
• Bachelor's or Associate's degree, or completion of technical courses relating to the telecommunications field required.
• Experience and/or knowledge in Property Management Software such as Yardi, RealPage, Entrate, CRM, screening and Resident apps.
• Strong ability to work unsupervised and manage time and workload effectively to meet priorities.
• Excellent written, verbal, and customer service skills required; must be an effective communicator with all levels of the organization.