IT Support Engineer, Application Administrator

About the Role

The IT Operations team keeps Anthropic running smoothly, ensuring every employee can do their best work without friction. We're hiring IT Operations Engineers to own SaaS Operations, the service-operator layer for Anthropic's SaaS catalog.

You will be a directly responsible individual for the SaaS Admin lane, owning its intake, execution, and runbook end to end, and you'll partner with IT Eng often.

Responsibilities

SaaS Administration

• Perform admin actions inside configured apps: role grants, settings changes, and user troubleshooting at admin level, across the catalog's heaviest apps such as Gong, 1Password, MongoDB, and Vanta.
• Own intake and execution for tickets escalated from the Support queue into the SaaS lane, and write the runbook as you go.
• Identify repetitive work across the lane and automate it: license workflows, seat reporting, evidence pulls, and anything the queue keeps handing you.
• Build automations with the tools at hand (scripts, app-native workflows, AI tools) and partner with IT Engineering when an automation needs platform-level access.
• Monitor application health, usage, and performance at the app level, and route platform or infrastructure issues to IT Engineering.
• Coordinate vendor-driven app updates and feature rollouts: track release notes, schedule changes inside the apps, and communicate user-facing impacts.
• Assign and reclaim licenses across the catalog.
• Produce seat utilization reporting and run the monthly utilization review.

Renewals & Vendor Operations

• Own the renewal calendar and prepare true-ups.
• Act as the day-to-day contact for vendor customer success managers (contract negotiation and spend approval stay with Procurement and Finance).

Audit & Compliance Operations

• Pull SOC2 evidence, support access-review execution, and package audit responses on the audit calendar.

Google Workspace

• Administer Google Calendar resources: rooms, equipment, and resource hygiene.
• Administer Google Groups: membership and access changes, troubleshooting, and keeping a heavily nested group structure understandable and clean.

Slack

• Support Slack app installs in partnership with CorpSec for scope review.
• Workspace compartmentalization through Grid.
• Auditing and rotating Slack apps credentials in partnership with developers.

Requirements

• Hands-on experience administering a portfolio of SaaS applications at the admin level, ideally in a fast-paced or high-growth environment.
• Experience with license and seat management: assignment, reclamation, and utilization reporting.
• Experience with renewals or true-ups and working directly with vendor account or CSM contacts.
• Experience pulling audit evidence or executing access reviews (SOC2 or a similar framework).
• Excellent communication skills and ability to help people solve problems.
• Ability to write runbooks, how-to guides, and knowledge base articles.
• Organizational skills to manage calendar-driven work and a ticket queue.
• Ability to recognize when a request crosses from operating a system into changing it, and route platform-level work to the owning team.
• Ownership of problems and follow-through until resolution.
• Ability to identify and automate manual repetitive work.

Nice to Have

• Basic scripting experience (Bash or Python) for automating license or reporting tasks.
• Google Workspace administration experience, especially with Google Groups.
• Experience working a full SOC2 or similar audit cycle on the evidence side.
• Experience with a SaaS management or license management platform.
• Experience using AI tools to improve personal or team productivity.

Location

This is a remote role with required travel to our San Francisco office and occasional travel to other Anthropic offices.

Compensation

The annual compensation range for this role is $230,000-$265,000 USD.