FBS - Field Claims Supervisor

We are seeking a highly organized and people-focused Field Claims Supervisor to lead a team in a fast-paced, metrics-driven environment. This role requires a strong coach and communicator who can drive engagement, foster a culture of flexibility, identify improvement opportunities, and ensure consistent delivery of high-quality outcomes.

Job Summary Supervises and directs the adjustment and administration of claims in an assigned area, and participates directly in the adjustment of complex or unusual claims.

Essential Job Functions:

• Conducts case reviews and evaluates Claims Representative performance by continuous review of claims statistics, open and closed file evaluations, reinspection, and observation of activities in the field and office.
• Reviews the settlement activity of the Field Claims Office or Claims Service Center to ensure sound systems, service, and security.
• Sets and adjusts claim reserves within authority.
• Responsible for compliance with published company procedures.
• Recommends and carries out programs designed to meet the administrative technical training and overall development needs of all assigned personnel.
• Promotes coordination of Claims and Marketing relationships by instructing agents in methods and procedures of claims handling and by participation in meetings conducted by the Marketing Department.
• Approves and signs expense accounts for assigned personnel and all payments within authority for allocated adjustment expense on files supervised.
• Maintains communication with competent specialists to insure prompt, economical, and professional handling of all types of claims in assigned area.
• Promotes safety at all times and complies with safety/ergonomic standards.
• Performs other duties as assigned.

Requirements:

• High School Diploma or equivalent required. Bachelor's degree preferred.
• At least 2 to 3 years of experience in Claims
• Experience in a leadership role
• Fluency in English
• Experience in auto and/or property insurance is a plus.
• Availability to work hybrid in Aguascalientes

Soft Skills:

• Strong communication skills
• Detail-oriented and results-driven
• Drives team engagement and motivation

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health and Dental Insurance
• Pension Plan
• Meals tickets
• Life Insurance