Customer Success Manager

As a Customer Success Manager at Twitch, you will be part of the Revenue team and work closely with product and business development to grow Twitch Advertising revenue.

You will be responsible for providing exceptional client service to internal clients interested in influencer marketing products, managing media plans and campaign operations, and ensuring smooth execution and delivery of campaigns.

Key responsibilities include:

• Managing client relationships and providing highest level of customer service
• Working with the finance team on client approvals and revenue recognition
• Guiding clients through internal purchasing tools
• Troubleshooting live campaigns with Campaign Operations
• Maintaining up-to-date knowledge of Twitch's site features and products

Requirements:

• 4+ years of online media/planning experience
• Experience helping clients execute media campaigns
• Excellent written, presentation, and oral communication skills
• Excellent collaboration skills
• Ability to proactively troubleshoot and problem-solve quickly

Nice to have:

• Work experience in online media
• Previous agency experience

Benefits:

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount