Description
Job Description
Stripe is a financial infrastructure platform for businesses. Millions of companies,from the world's largest enterprises to the most ambitious startups,use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence.
Responsibilities
- Troubleshoot and solve external user issues
- Analyse our processes and instigate changes to help scale our operations and improve user experience
- Work closely with other Stripe teams to improve our product offerings and messaging around new products and features
- Gain unique insights into how thousands of businesses on Stripe scale and operate
- Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organisation
- Be a part of building a brand new team and operational culture for Stripe
- Partner with global operations specialists or business process owners to run a critical workflow
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
Minimum requirements
- You have a user-first mindset and are energised by the challenge of solving difficult problems.
- You have excellent communication skills, both written and verbal.
- You excel in analytical thinking and problem solving.
- You have prior experience in customer service or internal and external user-facing operations.
- You enjoy learning about technical products and processes.
- You are an organised self-starter with a passion for finding solutions to our users' challenges.
- You have a process-oriented mindset and the ability to get things done.
- You enjoy working in an in-office environment with strong cross-team collaboration and support.
- You are able to prioritise and enjoy working in a quick-moving environment.
- You are humble and have a proven track record for working well across teams and with external partners.
- You're willing to work a weekend shift pattern (either Sun-Thur (with Fri and Sat off) or Tue-Sat (with Sun and Mon off)). The SDC operates during daytime hours in 9-hour shifts (including 1-hour paid lunch break) scheduled to fall between the hours of 6am and 10pm.
Preferred qualifications
- Prior experience or knowledge in user support
- Prior experience in troubleshooting
- Prior experience working on projects or process improvement initiatives