Senior IT Specialist

Job Overview

As a Senior IT Specialist at Weee!, you will play a crucial role in designing, deploying, implementing, and maintaining warehouse networks, security camera systems, badge systems, alarm systems, printers, desktops, laptops, and other IT assets. This is a fantastic opportunity to join a rapidly growing company and contribute to its success.

Responsibilities

• Provide exceptional Tier 2 IT support for warehouse operations, including network, laptop/desktop/server, warehouse badge/alarm system, barcode & Wi-Fi printer, scanner, touch screen, PDA, UPS, and other IT-related equipment.
• Manage IT equipment inventory, IT assets, and in-house Warehouse Management System (WMS) user access privileges.
• Perform weekly, monthly, quarterly, and yearly IT and warehouse inspections.
• Inspect, audit, maintain, and repair/replace all IT equipment to ensure it is in good working condition.
• Design, document, deploy, install, maintain, and support IT infrastructure, including WAN/LAN networks, Access Points, MDF/IDF, video conferencing systems, SAN/NAS, surveillance systems, security cameras, and warehouse system-related IT servers, storage, and applications.
• Manage employee onboarding and offboarding.
• Create and design complex floor plans and elevation diagrams for building, MDF/IDF, and IT infrastructure.
• Create complex project plans for IT infrastructure and buildouts.
• Develop standardized IT warehouse processes and operational procedures.
• Write SOPs and user manuals and provide IT training to end-users.
• Participate in the local implementation of HQ projects as needed.
• Other projects or tasks assigned by IT and Warehouse Managers and/or Directors.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• 8+ years of relevant work experience in IT and networking.
• Excellent network skills, such as managing IT server rooms and network switches/firewalls.
• Excellent computer troubleshooting skills (Windows, Mac OS).
• Exceptional analytical, troubleshooting, and problem-solving skills.
• Experience implementing and maintaining a security camera system and badge system.
• Nimble and patient with good communication skills.
• Ability to work independently without supervision.
• Warehouse-related IT support experience is preferred.
• CCNP or equivalent.

Work Schedule

• Office Hours: Monday - Friday, 9 AM - 5 PM (Flexible based on business needs).
• On-Call: Monday - Friday, 5 PM - 9 AM, Saturday - Sunday, 9 AM - 9 AM.

Benefits

• Comprehensive health insurance package, including medical, dental, and vision.
• 401k with 4% company match.
• Equity and bonus opportunities.
• Vacation, sick, and holiday time off.
• Monthly mobile stipend.
• Monthly Weee! points credits.

Compensation Range

• The US base salary range for this full-time position is $79,000 - $93,000.