Account Manager - Strategic

We are looking for an Account Manager - Strategic to own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts. The ideal candidate will have 7 or more years of experience in Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products.

Responsibilities:

• Own the full commercial relationship and customer success across a book of 5 to 15 strategic accounts
• Build executive partnerships, multi-stakeholder relationships, and long-term success plans with customers
• Advise on agent design, voice customization, conversation flows, integrations, and use data and logs to spot friction before customers do
• Drive cross-sell into ElevenLabs' expanding product suite and lead renewals end to end
• Own NRR across your managed book of business

Requirements:

• 7 or more years of Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products
• At least 3 to 5 years in a senior or strategic role
• Track record of outcomes personally driven
• Experience managing large, complex enterprise accounts
• Strong technical aptitude and familiarity with AI concepts, API integrations, and SDKs

Compensation:

• Competitive on-target earnings (OTE) structure with a split of 70% base and 30% variable
• Variable compensation is weighted 70% net revenue retention (NRR) and 30% product cross-sell

Benefits:

• Innovative culture
• Growth paths
• Learning & development support
• Social travel stipend
• Annual company offsite
• Co-working stipend