Description
Norton Rose Fulbright is seeking a Senior Application Support Analyst to join its EMEA team. The successful candidate will provide essential assistance to finance operations and other system users, including senior stakeholders in the firm.
The Role The Finance Systems Team is responsible for supporting the core EMEA finance system (Aderant Sierra). The Senior Application Support Analyst will play a key role in supporting the day-to-day function of the firm's EMEA finance systems.
Key Responsibilities
- Provide user support to application users, responding to queries and requests from fee earners, secretaries, and finance operations staff.
- Identify, analyse, and resolve application problems, minimising errors and downtime.
- Work with third-party support providers, IT, and finance operations to resolve logged issues.
- Lead the provision of advanced technical support for financial systems, SQL environments, and related customisations and integrations.
- Configure system enhancements and customisations in line with user requirements.
- Understand user requirements and requests, identifying opportunities for system enhancements and working with teams to analyse, develop, test, and implement changes.
- Coach junior team members and provide technical guidance to improve team capabilities.
Skills and Experience Required
- Ideally degree educated and/or 5+ years of experience in similar roles.
- Excellent customer/user service abilities.
- Deep technical and/or application support experience and/or expertise in finance practice management systems (FPMS).
- Advanced SQL proficiency.
- Experience working within structured ITSM frameworks, such as ITIL.
- Experience within a large, global law firm or other professional services environment.
- Familiarity with core finance processes.
- Solutions-orientated and proactive approach to work.
- Willingness to upskill on the job through internal and external training.
- Able to demonstrate a high level of discretion, sensitivity, and confidentiality.
- Team player – flexible and willing to take on extra responsibilities.
Diversity, Equity and Inclusion Norton Rose Fulbright strives to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realise their full career potential.