Description
Job Summary
The Revenue System Support Analyst provides front-line operational and technical support for broadcast revenue applications and related business processes.
Key Responsibilities:
- Provide daily user and production support for revenue, traffic, sales, billing, and related operational systems.
- Troubleshoot application, data, integration, workflow, access, reporting, and performance issues; identify root cause and business impact.
- Write and execute SQL queries for troubleshooting, research, reconciliation, validation, and reporting support.
- Monitor data integrity across revenue systems and downstream or integrated platforms; investigate and coordinate correction of discrepancies.
- Support Windows Server and Remote Desktop environments associated with supported applications.
- Manage support tickets from intake through resolution, including prioritization, user communication, escalation, and closure documentation.
- Document troubleshooting steps, findings, system changes, recurring issues, support procedures, and user instructions.
- Assist with user administration, permissions, access reviews, and security requests in accordance with controlled-access procedures.
- Support SOX and change-control activities, including evidence gathering, access validation, testing, and production release support.
- Coordinate with business users, infrastructure and development teams, vendors, and senior analysts to resolve complex issues.
- Identify opportunities to improve support processes, data quality, system reliability, and user experience.
Required Skills and Experience:
- Entry-level to mid-level experience supporting business applications, revenue systems, broadcast systems, or comparable enterprise platforms.
- Basic understanding of over-the-air broadcast advertising operations and terminology.
- Experience with MS SQL Server and SQL queries used for troubleshooting, validation, research, or reporting.
- Experience supporting Windows Server and Remote Desktop or similar remote application environments.
- Strong problem-solving, critical-thinking, and reading-comprehension skills, with the ability to interpret requirements, logs, system messages, procedures, and support tickets.
- Clear written and verbal communication with technical and non-technical users; ability to translate business needs into practical support actions.
- Strong organization and documentation skills, attention to detail, and ability to manage multiple priorities in a fast-paced support environment.
- Ability to work within secure production environments and follow access-control, separation-of-duties, data-handling, and change-management procedures.
- Ability to learn new applications, workflows, and business processes quickly.
Preferred Qualifications:
- Experience with WideOrbit Traffic or another broadcast traffic, ad sales, order management, revenue, or billing system.
- Experience supporting media, advertising, Sales Operations, Traffic, Finance, or Master Control processes.
- Experience with reporting, reconciliation, data quality, testing, release validation, vendor coordination, ITIL, ticketing, or incident management.
- Bachelor’s degree in Computer Science, Information Systems, Business, or equivalent work experience.
Benefits:
TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance. Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one. Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health. TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year.