Description
As a GCS Control Tower Analyst at Global Logistics, you will play a key role in ensuring the efficient and effective management of the export shipping process in the division of Global Channel Services.
You will make an impact by:
- Accurately entering required data and processing orders in accordance with department procedures.
- Communicating with other departments and providers to research and resolve issues, identify and implement service solutions.
- Handling and delivering export/import documents.
- Working closely with carriers to request international documents, freight charges, and shipment status.
To set you up for success in this role from day one, 3M is looking for candidates who meet the following minimum requirements:
- Key skills: Data analytics, flexibility and adaptability with workflow processes and priorities.
- Education: Bachelor’s degree from an accredited university related to Foreign Trade and Customs, Logistics or Business Administration, or 1+ year equivalent experience in the fields mentioned above.
- Past experience as: 2 years of customer service experience, order management and/or Logistics/Shipping.
- Other – Fluent English.
Additional knowledge/nice-to-have skills/preferred qualifications that could help you succeed even further in this role include:
- Additional skills: Knowledge and use of SAP and Sales Force.
- Personal attributes: Highly organised, great attention to detail, ability to convey a positive customer service and team-oriented attitude.