Description
We are seeking an enthusiastic and customer-focused individual to join our Soho Home retail team in Central London as an Interiors Consultant (Retail Sales Assistant).
As a team member, you will be committed to providing professional service to customers and maintaining outstanding product knowledge.
Main Duties
- Deliver exceptional, personalised service to create memorable experiences and build customer loyalty.
- Greet and engage customers warmly, offering attentive and professional support throughout their visit.
- Share confident product knowledge, including materials, styles, and availability in-store and online.
- Suggest suitable alternatives when items are unavailable, ensuring a seamless customer journey.
- Understand individual customer needs and provide tailored recommendations.
- Use strong service skills to drive conversions and support sales goals.
- Contribute to daily and weekly sales targets while keeping customer satisfaction as the top priority.
- Stay aware of best- and slow-selling products to guide recommendations and improve sales.
- Maintain excellent knowledge of the Soho Home brand, products, and seasonal collections.
- Handle customer queries with professionalism or refer to management when needed.
- Keep displays well-stocked and ensure the shop floor meets cleanliness and presentation standards.
- Quickly and efficiently retrieve stock from back-of-house as needed.
- Provide feedback to managers on customer preferences and product performance.
Requirements
- Proven experience in a similar role within a high-end interiors or lifestyle retail store.
- A genuine passion for interiors, design, and home styling, with a confident approach to discussing colours, styles, and trends.
- Professional, confident, and customer-focused, ensuring every interaction reflects the high standards of our brand.
- Creative flair and a natural ability to inspire customers with styling ideas and product recommendations.
- Excellent communication skills – honest, open, and constructive – with both customers and team members.
- Flexible and adaptable, able to respond positively to the evolving needs of the retail environment.
- A true team player, ready to support colleagues and contribute to a positive store culture.
- Experience in furniture and lighting sales is highly advantageous.
Benefits
- Discounts at Soho House globally, as well as Soho Home and Cowshed.
- Soho Friends Membership.
- Enhanced Pension Scheme.
- In conjunction with Soho Impact, take 3 days paid a year to support a charity of your choice.
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Generous Retail Discount.
- Retail Commission.