Description
The Leidos Digital Sector is seeking a highly skilled and experienced Cloud Service Support Engineer III to join the team.
The role will lead the engineering and implementation of solutions enabling key service dependencies, including identity management, authentication, routing, and hybrid integrations across on-premise, cloud, and HCI stack resources.
The Cloud Service Support Engineer will:
- Leverage best practices for BA/BI data correlation and aggregation to develop dashboards, reports, and executive-level presentations that communicate M365 SaaS enterprise service performance, quality, and actionable recommendations to customer commands (CONUS & OCONUS)
- Facilitate ongoing assessments and reporting of overall conformance to and compliance with Critical Success Factors (CSFs) and Key Performance Indicators (KPIs)
- Develop dashboards, reports, presentations and actionable recommendations and escalations related to transport service performance and quality
- Identify and resolve transport anomalies through coordination with appropriate organizations, while implementing robust encryption protocols and proactively monitoring for vulnerabilities to protect data
- Conduct network diagnostics, performance optimization, and incident resolution, and routinely monitor circuit bandwidth capacity to recommend increases as needed.
Basic Qualifications (required):
- Requires current TOP SECRET Security Clearance
- Requires BS degree and 2+ years of IT experience or Masters with 0 years of IT experience, especially with operational metrics correlation, reporting, and dashboarding in a Microsoft SaaS environment
- Experience working in an operational capacity in an IT environment; familiar with data integration and normalization concepts
- Comprehensive understanding of SLAs/SLRs and service performance quality tools, processes, and procedures
- Proficiency in M365 and Microsoft Office applications including Word, Visio, Project, and PowerPoint
- Proficient to Master level Microsoft Excel and Access skills
- Knowledge of ITSM/ITIL frameworks, performance measurement methods/metrics such as FOM, CSF, and KPI
- Knowledge of pertinent Government laws, IT regulations, and policies, including DoD requirements definition (KPPs, KSAs, SLAs, SLRs) and DoD/DON acquisition management principles and procedures
Benefits:
- Pay Range $69,550.00 - $125,725.00