Partner Solutions Engineer

As a Partner Solutions Engineer, you’ll help strategic partners understand, position, and demonstrate Pindrop’s value within their own platforms and customer conversations.

You’ll work with partner solutions engineering (SE) teams to build clear value narratives and credible demos that show Pindrop in the context of each partner’s solution.

Your focus is building repeatable partner motions so partners lead stronger early customer conversations and bring Pindrop into active opportunities with the right context.

Responsibilities:

• Ask the right questions, recommend best practices, and help partner SE teams connect customer problems, stakeholders, use cases, and outcomes to a clear Pindrop value story.
• Teach partners how to position Pindrop within their own platform and customer motion.
• Build and coach tailored demo flows that connect the customer’s situation to Pindrop capabilities and expected outcomes.
• Lead enablement and practice sessions on value messaging, use-case positioning, technical integration overviews, demo delivery, and common customer questions.
• Prepare partners for early customer meetings, platform demos, quarterly business reviews (QBRs), prospecting conversations, and active opportunities.
• Advise partner technical teams on where and how to place Pindrop application programming interfaces (APIs) within contact center as a service (CCaaS) platforms and adjacent workflows.
• Create and configure partner demo tenants, sandboxes, and supporting CCaaS environments for repeatable authentication and bot detection scenarios.
• Develop reusable demo scripts, use-case plays, talk tracks, setup guidance, and integration documentation.
• Identify risks that could derail a partner-led demo or integration.
• Partner with Product and Engineering to turn recurring partner questions, product gaps, and integration needs into actionable field feedback.

Requirements:

• 3+ years in sales engineering, partner engineering, solutions consulting, technical consulting, or a comparable customer-facing technical role in enterprise software.
• Experience enabling or coaching technical sellers, partner SEs, or customer-facing technical teams on positioning and demo delivery.
• Strong experience with CCaaS platforms such as Five9, Genesys, NICE, Amazon Connect.
• Experience supporting or building API integrations in customer- or partner-facing environments.
• Working knowledge of JavaScript or Python.

Nice-to-haves:

• Experience in authentication, fraud prevention, bot detection, contact center technology, or enterprise security.
• Hands-on experience building demo tenants or sandbox environments on CCaaS platforms.

What we offer:

• Unlimited Paid Time Off (PTO)
• Competitive compensation package
• Remote-first environment
• Generous health and welfare plans
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans
• Paid Parental Leave
• One year of diaper delivery
• Recurring monthly phone and internet allowance
• Enhanced fertility and GLP-1 benefits
• Annual Learning & Development stipend