Implementation Specialist

You will be the engineer who gets customers live and winning fast at Firecrawl. In this hands-on, customer-facing engineering role, you will land in a customer's environment, wire up the integration, and turn "we bought it" into "it's in production and working."

Responsibilities

• Own customer onboarding end to end: land in their environment, scope the integration, and get them to production fast
• Get hands-on with the product against real customer data, build the integration and solve the problems that block go-live
• Run technical discovery: diagnose where a customer's extraction or pipeline breaks, and know whether it's usage, a bug, or a real product gap
• Turn a successful launch into adoption and expansion, and partner with the revenue team to hit team targets
• Be the trusted technical voice during rollout, and bring what you learn in the field back to product and engineering
• Know when to solve it yourself and when to pull in engineering

Requirements

• You've done implementation, forward-deployed, solutions, or customer-facing engineering, ideally at a developer, API, or AI-infra product
• You're technical enough to earn a developer's respect: you can read code, use an API, and build a real integration yourself
• You've taken customers from signed to live in production, and can point to the technical work that made the rollout land
• You check before you build: you can tell user error from a bug from a real product gap, and you don't turn every ask into a custom feature
• You can translate between deep technical detail and business value without losing either audience
• You move fast and close the loop - you'd rather ship a working integration against real data than perfect a doc

Benefits & Perks

• Salary that makes sense , $180,000-$240,000 OTE, depending on experience
• Own a piece , Gain competitive equity in what you're helping build
• Full coverage, no red tape , Medical, dental, and vision (100% for employees, 50% for spouse/kids) , no weird loopholes, just care that works
• Life & Disability insurance , Employer-paid short-term disability, long-term disability, and life insurance , coverage for life's curveballs
• Supplemental options , Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
• Doctegrity telehealth , Talk to a doctor from your couch
• 401(k) plan , Retirement might be a ways off, but future-you will thank you
• Pre-tax benefits , Access to FSAs and commuter benefits (US-only) to help your wallet out a bit
• Generous PTO , 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
• Parental leave , 12 weeks fully paid, for all parents
• Wellness stipend , $100/month for the gym, therapy, massages, or whatever keeps you human
• Learning & Development , Expense up to $1,000/year toward anything that helps you grow professionally
• Team offsites , A change of scenery, minus the trust falls
• Sabbatical , 3 paid months off after 4 years, do something fun and new
• Pet insurance , Because fur babies are family too
• SF HQ perks , Snacks, drinks, team lunches, intense ping pong, and peak startup energy
• E-Bike transportation , A loaner electric bike to get you around the city, on us