Revenue Operations Analyst

The Revenue Operations Analyst is a senior, partner-facing role responsible for end-to-end ownership of the revenue lifecycle across an assigned portfolio of partners and matters.

Acting as a strategic advisor, the Revenue Operations Analyst combines commercial insight, financial oversight, and operational execution to optimize revenue performance, drive realization, and enhance cash flow.

This role is built on a “single point of accountability” model,one individual owning the process from matter inception through billing and collection,while developing trusted relationships with partners and influencing key financial decisions.

Strategic Partner Relationship Management

• Serve as the primary financial advisor to assigned partners, building strong, trusted relationships at a senior level
• Coordinate matter inception and ongoing matter maintenance, including review of matter setup details, billing rates, eBilling matter IDs, client billing requirements, and client name/address accuracy to ensure compliance with engagement terms and billing guidelines.
• Partner with Pricing and Rates teams to ensure matters are correctly configured in 3e and applicable eBilling platforms prior to invoice submission.
• Lead structured WIP, billing, and AR review discussions, providing clear recommendations and driving decisions
• Influence partner behavior through data-driven insights on realization, billing strategy, and collections
• Anticipate risks and opportunities across the partner portfolio and proactively recommend solutions
• Act as a thought partner on client-specific strategies, including complex billing arrangements, fee structures, and dispute resolution

End-to-End Revenue Ownership

• Own the full revenue lifecycle: budget validation, WIP management, proforma generation, billing, and collections
• Ensure timely and accurate billing aligned with engagement terms, client guidelines, and internal controls
• Drive billing discipline and accountability, ensuring matters are billed promptly and efficiently
• Oversee AR strategy, including escalation of aged balances and coordination of collection efforts
• Maintain full visibility over portfolio performance, ensuring no revenue leakage

Commercial & Financial Leadership

• Provide advanced financial analysis at the matter and partner level, including realization, margin, and working capital metrics
• Advise on rate strategy, discounts, and fee arrangements, ensuring alignment with firm and client expectations
• Support partners in navigating complex financial scenarios (e.g., budget overruns, write-offs, alternative fee arrangements)
• Translate financial data into clear, actionable insights that drive decision-making

Operational Oversight & Execution

• Update and maintain the forecast file for each assigned partner
• Lead the proforma-to-invoice process, ensuring high-quality outputs and efficient turnaround times
• Coordinate across billing/eBilling, and AR teams to ensure seamless execution
• Ensure compliance with client billing guidelines, eBilling requirements, and internal policies
• Resolve complex billing issues, including rejections, disputes, and system-related challenges
• Manage the monthly accrual process for assigned partners and matters, including preparation, analysis, tracking, and communication of accrual estimates and revenue recognition updates.
• Monitor matter financial performance and proactively identify issues related to rates, budgets, realization, collections, eBilling compliance, and matter profitability.

Process Improvement & Governance

• Identify and implement process improvements to enhance efficiency, accuracy, and scalability
• Establish and enforce best practices across the revenue cycle
• Maintain high-quality data integrity across financial systems
• Contribute to the development of reporting frameworks and performance dashboards

Qualifications & Experience

• Degree in Finance, Accounting, Business, or equivalent experience
• 5+ years of experience in legal billing, revenue management, or professional services finance
• Demonstrated experience working directly with senior stakeholders or partners
• Strong understanding of complex billing structures, e-billing platforms, and client guidelines

Key Skills & Competencies

• Executive Presence: Ability to influence and advise senior partners with confidence and credibility
• Ownership Mindset: End-to-end accountability with a proactive, solutions-driven approach
• Commercial Acumen: Deep understanding of profitability, pricing, and revenue drivers
• Relationship Management: Strong interpersonal skills with the ability to build trust and drive alignment
• Analytical Expertise: Advanced Excel and financial analysis capabilities
• Operational Excellence: Ability to manage complexity while maintaining accuracy and efficiency