Description
As a Senior Customer Experience Manager at PointClickCare, you will work with the Customer Experience Director and partner with multiple stakeholders to define, govern, and measure the end-to-end customer experience.
Key Responsibilities:
- Influence others to adopt a different perspective and anticipate potential objections
- Oversee ad-hoc quantitative and qualitative research projects
- Solve complex issues requiring in-depth evaluation
- Integrate best practices in a discipline with others
Required Skills & Qualifications:
- 7 years of hands-on experience in marketing research defining and implementing CX measurement protocols
- Demonstrated ability to influence business objectives to improve customer experience
- Developed analytic skills with the ability to use data to influence others
- Expertise with Excel, PowerPoint, and Power BI
- Bachelor's degree in business, mathematics, or the sciences
Preferred Experience:
- Understanding of the healthcare industry
- Previous experience working successfully in a SaaS organization
The salary range for this position is $100,000 - $112,000 per year, plus bonus and benefits.
At PointClickCare, we offer a range of benefits, including:
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition