Description
Capital One's Experience Design (XD) organisation focuses on creating memorable customer experiences. As the Senior Manager of Research & User Intelligence, you will define and execute research programs to generate actionable insights for product teams.
The ideal candidate has deep experience in human factors, digital product design, and qualitative and quantitative research methods. You will provide a rigorous, behavioural lens to complex problem spaces and conduct multi-method research with diverse cohorts.
Responsibilities:
- Plan and conduct connected studies to contribute to a collective body of user intelligence
- Prioritise and lead rapid testing within the product development lifecycle
- Manage and maintain continuous discovery programming
- Support UX measurement and hypothesis-driven design
- Conduct and socialise data triangulation and synthesis
Leadership Competencies:
- Problem Solving: Design scalable frameworks and vision-backed learning agendas
- Judgment: Prioritise high-leverage opportunities and eliminate duplicative work
- Influence: Act as a trusted strategic advisor and leverage deep expertise and cross-functional partnerships
- Teamwork: Collaborate broadly and contribute regularly to internal knowledge platforms and events
- Communication: Translate complex data and behavioural findings into compelling narratives
Basic Qualifications:
- At least 4 years of professional experience in User Experience Research, Data Science, or Customer Experience Research
- At least 4 years of experience aggregating, collecting, and analysing quantitative and qualitative data
- At least 3 years of experience autonomously leading multi-stakeholder projects or research programs
Preferred Qualifications:
- 5+ years of experience in User Intelligence, Human Factors, or behavioural data analysis
- Background in leading research in enterprise settings
- History of leading small to medium teams of researchers
- Experience conducting structured, quantitative jobs-to-be-done studies
- Experience leveraging AI tools to accelerate insight creation
- Experience building automated research workflows with AI tools
- Proven track record of triangulating multiple data sources to inform product roadmaps
- Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioural Economics
Salary: McLean, VA: $200,700 - $229,100 per year New York, NY: $219,000 - $249,900 per year Richmond, VA: $182,500 - $208,300 per year
Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits.